Outage in Ecwid

[Outage] Ecwid Instant Sites, some storefronts and control panels are not loading

Resolved Minor

July 11, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment. We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.

Components affected

Ecwid Control Panel Ecwid Storefront Ecwid API

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 07/11/2022 06:30AM

A fix has been implemented and we are monitoring the results. Storefronts, control panels, Instant Site are currently operational.

INVESTIGATING almost 2 years ago - at 07/11/2022 06:06AM

Control panels and storefronts should be available.

Currently, the API performance is a bit delayed and Instant Site are not available. The developers are investigating the issue.
ETA: 15 min.

INVESTIGATING almost 2 years ago - at 07/11/2022 06:02AM

We are still investigating the issue.

INVESTIGATING almost 2 years ago - at 07/11/2022 05:37AM

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment.

We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.

Latest Ecwid outages

Ecwid Instant Sites connected to OpenSRS domains are not loading - about 1 month ago

Mobile burger menu icon doesn't work on New-gen Instant Site version - about 1 month ago

Some Ecwid (E-Series) storefronts and store components are temporarily unavailable - about 1 month ago

Issue with checkout page performance and new orders in some US stores - 2 months ago

Some Ecwid storefronts and control panels are unavailable - 7 months ago

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