Outage in Ecwid

[Outage] Ecwid Instant Sites, some storefronts and control panels are not loading

Resolved Minor
July 11, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment. We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.
Components affected
Ecwid Control Panel Ecwid Storefront Ecwid API
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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/11/2022 06:30AM

A fix has been implemented and we are monitoring the results. Storefronts, control panels, Instant Site are currently operational.

INVESTIGATING over 3 years ago - at 07/11/2022 06:06AM

Control panels and storefronts should be available.

Currently, the API performance is a bit delayed and Instant Site are not available. The developers are investigating the issue.
ETA: 15 min.

INVESTIGATING over 3 years ago - at 07/11/2022 06:02AM

We are still investigating the issue.

INVESTIGATING over 3 years ago - at 07/11/2022 05:37AM

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment.

We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.

Latest Ecwid outages

Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons - 15 days ago
Order tax invoices are not generated and order notifications are sent with delay - 28 days ago
Possible delays in products, orders and subscriptions display - 3 months ago
Some Instant Sites and website editors don't load - 5 months ago
Ecwid Instant Sites and Control Panels are not loading - 5 months ago

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