Outage in Ecwid

Some storefronts may have a constantly spinning wheel

Resolved Minor

September 09, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

One of our servers is having problems since 2022.09.09, 15:00 UTC. This causes around 21.5% of storefronts. You may see a constantly spinning wheel if you're in this coverage. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 30 minutes.

Components affected

Ecwid Control Panel

Latest Updates ( sorted recent to last )

INVESTIGATING over 1 year ago - at 09/09/2022 04:38PM

We have managed to detect the cause of the downtime and are working on a fix right now.

INVESTIGATING over 1 year ago - at 09/09/2022 03:56PM

One of our servers is having problems since 2022.09.09, 15:00 UTC. This causes around 21.5% of storefronts. You may see a constantly spinning wheel if you're in this coverage.
We are working on restoring the service. All your data and store settings will be intact.
We are sorry for this downtime. Next update in 30 minutes.

Latest Ecwid outages

Ecwid Instant Sites connected to OpenSRS domains are not loading - about 1 month ago

Mobile burger menu icon doesn't work on New-gen Instant Site version - about 1 month ago

Some Ecwid (E-Series) storefronts and store components are temporarily unavailable - about 1 month ago

Issue with checkout page performance and new orders in some US stores - 2 months ago

Some Ecwid storefronts and control panels are unavailable - 7 months ago

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