Outage in Ecwid
Ecwid storefronts and control panels are unavailable for some users
Resolved Minor
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Outage Details
As of October 7, 2022, 20:00 UTC, Ecwid control panels and storefronts are not loading or are loading slowly due to a partial server outage.
We are urgently trying to identify the cause of the issue and fix it.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime, we’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com.
Latest Updates ( sorted recent to last )
MONITORING
over 2 years ago - at 10/07/2022 09:41PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 10/07/2022 09:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 10/07/2022 08:50PM
Update: October 7, 2022 20:50 UTC.
We’re still working on fixing the problem. Thank you for you patience, we’ll come up with an update shortly.
INVESTIGATING
over 2 years ago - at 10/07/2022 08:33PM
As of October 7, 2022, 20:00 UTC, Ecwid control panels and storefronts are not loading or are loading slowly due to a partial server outage.
We are urgently trying to identify the cause of the issue and fix it.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime, we’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com.
Latest Ecwid outages
Orders and products are missing in some stores - 7 days ago
Ecwid storefronts show product changes with delay - 4 months ago
Ecwid websites and website editors don't load or load slow - 5 months ago
USPS shipping rates may be unavailable - about 1 year ago
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