Outage in Ecwid
Ecwid Instant Sites are not loading
Resolved Minor
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Outage Details
We are having issues with some of the Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.
We are sorry for this downtime. The next update is in 15 minutes.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/16/2023 11:52PM
We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.
IDENTIFIED
over 1 year ago - at 08/16/2023 09:02PM
We've identified the root of the issue and applied a fix. We're monitoring the results now.
INVESTIGATING
over 1 year ago - at 08/16/2023 08:46PM
We are having issues with some of the Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.
We are sorry for this downtime. The next update is in 15 minutes.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Latest Ecwid outages
Orders and products are missing in some stores - 7 days ago
Ecwid storefronts show product changes with delay - 4 months ago
Ecwid websites and website editors don't load or load slow - 5 months ago
USPS shipping rates may be unavailable - about 1 year ago
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