Outage in Ecwid

Ecwid Instant Sites connected to OpenSRS domains are not loading

Resolved Minor
March 14, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: SystemDNS Nameservers. All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are very sorry for this downtime. The next update is in 20 minutes. If you have any questions, please reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat: Screenshot.
Components affected
Ecwid Billing Ecwid API Ecwid Storefront Ecwid Checkout Ecwid Control Panel Ecwid Help Center
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/14/2024 05:40PM

OpenSRS team has fixed the issue — all Instant Sites are working correctly now. We sincerely apologize for this issue.

IDENTIFIED about 2 months ago - at 03/14/2024 04:35PM

OpenSRS team has identified the issue reason and is now working on resolving it — you can check the incident status via this link: SystemDNS Nameservers .We will update you on the process in the next 20 minutes.

IDENTIFIED about 2 months ago - at 03/14/2024 04:07PM

We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: SystemDNS Nameservers.

All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.

We are very sorry for this downtime. The next update is in 20 minutes.

If you have any questions, please reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat: Screenshot.

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