Outage in Ecwid

Some Ecwid storefronts and control panels are unavailable

Resolved Minor
October 03, 2023 - Started 7 months ago - Lasted 40 minutes
Official incident page

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Outage Details

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new
Components affected
Ecwid Storefront Ecwid Checkout Ecwid Control Panel Ecwid API
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/03/2023 03:38AM

Currently, all the storefronts and control panels work normally. All your store data is safe and intact.

INVESTIGATING 7 months ago - at 10/03/2023 02:58AM

Some Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.

We are urgently working on a fix.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.

Sorry for the downtime, next update is in 15 minutes.

If you have any questions, you can email our Support team at support@ecwid.com, or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new

Latest Ecwid outages

Ecwid Instant Sites connected to OpenSRS domains are not loading - about 2 months ago
Mobile burger menu icon doesn't work on New-gen Instant Site version - about 2 months ago
Some Ecwid (E-Series) storefronts and store components are temporarily unavailable - about 2 months ago
Issue with checkout page performance and new orders in some US stores - 3 months ago
Some changes may not be saved or reflected on the storefront in the stores from NOAM - 7 months ago

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