Ecwid Status

Resolved Customers may not receive notifications

Customers who placed orders in the Ecwid stores may not receive the order notifications and Sign-in notifications to their emails. The cause of the issue is identified and we're continuing to work on the fix. We are sorry for this problem. We will post updates here.

Resolved Ecwid storefronts and control panels are unavailable

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers can not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. The approximate time of when the issue is resolved is in _minutes. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/

Resolved Ecwid storefronts keep reloading

At the moment some Ecwid stores are experiencing the following issue: some storefronts keep reloading when opening a store page. We are urgently working on a fix and will release it within the next hour. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be up and running once we fix the problem. We are very sorry for this downtime. We'll post the next update in 30 minutes.

Resolved Ecwid integration with Facebook is not working

Facebook is currently experiencing a partial outage. It causes the downtime of our Facebook Shops integration. It is an Ecwid product catalog in the Shop section on your Facebook business page. Please see the screenshot of Ecwid demo store on Facebook: If you click on the Shop tab on Facebook, there will be the following error, screenshot: https://ecwid.d.pr/ciGSMg The Facebook outage does not anyhow affect Ecwid stores' data (orders, products, customers, etc) — all your data is safe and intact. Your Ecwid storefronts are totally available, your customers are able to view products, add them to the shopping cart and pay for an order. The outage only affects the display of your catalog on Facebook Shops and the Facebook tab in Ecwid admin > Facebook. We are sorry for this downtime. We’ll be posting updates here. If you have any questions you can reach our Support team via email at [email protected] Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Resolved Mailchimp: an error occurs while trying to connect to Mailchimp

We're glad to inform you that our developers have implemented a fix for the Mailchimp integration error. Therefore, if you connect your Ecwid account to Mailchimp in Ecwid admin → Marketing → Newsletters, it should be connected successfully. We are terribly sorry for this downtime. If you have any questions you can reach our Support team via email at [email protected] Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Resolved Ecwid storefronts and admin panels are unavailable for Airtel internet provider users

IMPORTANT: This incident affects only the users of Airtel internet provider. Ecwid storefronts are not loading for Airtel users. When you open your storefront page, you will experince a long loading screen and the the loading will fail. We have reached out to Airtel via numerous channels to notify them of the problem, so they could fix it. We are also trying to find a way to get everything up and running from our side as soon as possible. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and admin panels will be operating well as soon as the issue is fixed. We are sorry for this downtime. We hope this will get resolved as soon as possible. The next update is in 45 minutes. Thank you.

Resolved Weebly sitebuilder users can't open Ecwid admin dashboards via the plugin for Weebly

IMPORTANT: If you are not a Weebly sitebuilder user, you are not affected by this incident. Currently Weebly is experiencing technical issues with their API and apps like Ecwid are affected. As a result of this, our merchants are unable to access their admin panels via the Ecwid plugin for Weebly. At the same time it is important to note, that your Ecwid storefront on Weebly is not affected — it is loading fine and your customers can access it. All your data (products, orders, customer details, store settings, etc) is safe and intact. You will be able to access your admin panel via the Ecwid plugin for Weebly again, once the issue is fixed. We will post updates here every hour. In the meantime, you can go to https://my.ecwid.com and log in to your store there. You will be able to manage your settings and orders as usual there.

Resolved Stripe service doesn’t work

We are having issues with the Stripe payment gateway: customers can't pay the order via the Stripe. Customers can see the following error: "Sorry, this payment method is temporarily unavailable. Please, choose another payment method." We are working to get it up and running. All your data (products, orders, customer details, store settings, etc) is safe and intact. Stripe will be operative once the issue is fixed. In the meantime, you can do the following as a workaround: 1. Disable [payment service name] in your Ecwid Control Panel > Payment ; 2. If you have other payment methods enabled in your store, your store continues working as usual, customers can pay for the orders via those payment methods. So you can just wait until a fix is released. 3. You can send PayPal invoices to the customers: 3.1 Add a manual (offline) payment method ( Instructions ) , named e.g. “PayPal Invoice”. 3.2 Once you receive an order, you can email the customer and attach a PayPal invoice. Instruction on how to send PaPal invoices: https://www.paypal.com/si/smarthelp/article/how-do-i-request-a-payment-or-send-an-invoice-through-paypal-faq2155 4. You can enable other online payment methods that are available in your country: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries We are sorry for this downtime. The approximate time of when the issue will be resolved is in 60 minutes. The next update is in 30 minutes. If you have any questions you can reach our Support team via email at [email protected] Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Resolved Some Ecwid storefronts and control panels are unavailable from Russia

Ecwid control panels and storefronts are not loading or are loading slowly in Russia: You may see the 'We are having technical issues' error in your control panel. And your customers can not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. If you have any questions, you can email our Support team at [email protected], or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)

Resolved Stripe service doesn’t work

We are having issues with the Stripe payment gateway: in case merchants disconnected their Stripe account, they can't connect it back. Also, customers can't pay the order via the Stripe. Customers can see the following error: "Sorry, this payment method is temporarily unavailable. Please, choose another payment method." We are working to get it up and running. All your data (products, orders, customer details, store settings, etc) is safe and intact. Stripe will be operative once the issue is fixed. In the meantime, you can do the following as a workaround: 1. If you have other payment methods enabled in your store, your store continues working as usual, customers can pay for the orders via those payment methods. So you can just wait until a fix is released. 2. You can send PayPal invoices to the customers: 2.1 Add a manual (offline) payment method ( Instructions ) , named e.g. “PayPal Invoice”. 2.2 Once you receive an order, you can email the customer and attach a PayPal invoice. Instruction on how to send PaPal invoices: https://www.paypal.com/si/smarthelp/article/how-do-i-request-a-payment-or-send-an-invoice-through-paypal-faq2155 3. You can enable other online payment methods that are available in your country: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries We are sorry for this downtime. The next update is in 60 minutes. If you have any questions you can reach our Support team via email at [email protected] Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).