Is Ecwid Down?

Ecwid status is operational

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IsDown continuously monitor the official Ecwid status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Ecwid outages.

Stats for Ecwid outages in the last 30 days

Number of Outages

2

Average Downtime

96 mins

Total Downtime

192 mins

Since last incident

7 days

Users reports for Ecwid in the last 12 hours

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Get access to historical data and Ecwid's lastest outages

Minor · 7 days ago · lasted 26 minutes

Orders may not be displayed in Ecwid admins for some stores

At this moment orders placed in 2% of stores may not be displayed in the “My sales” section in the Ecwid admins. The stores and checkout pages are operating normally — although customers are able to place orders, they may not appear in your Ecwid admin. We are urgently looking into this. In the meantime, you can check for order details in New Order Placed email notifications. When a customer places an order, you will receive this email with the order details. Just in case, here's how to enable these notifications: Enabling or disabling admin notifications. We are sorry for this issue. There is no ETA for now, still our team is currently investigating this issue. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users ca...

Major · 21 days ago · lasted about 3 hours

Broken Labels on Ecwid Instant Site

We are having issues with labels on Ecwid Instant Sites and Notifications — you can see the internal labels instead of the familiar ones, for example !TermsItemWidget.privacy_statement! We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and Notifications will display the correct labels as usual once the issue is fixed. We are sorry for this. The next update is in 20 minutes. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Minor · about 1 month ago · lasted about 6 hours

Temporary inoperability of batch API requests

We carry out scheduled maintenance of production environment from 05:00 to 11:00 UTC. During this time, batch requests (https://api-docs.ecwid.com/reference/batch-requests) will be unavailable. This will affect users using custom apps with batch requests API. All your data (products, orders, customer details, store settings, etc) is safe and intact. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.

Major · about 2 months ago · lasted about 6 hours

Ecwid Instant Sites are not loading

We are having issues with all Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

Minor · 2 months ago · lasted about 1 hour

Some Ecwid storefronts and control panels are unavailable

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)

Minor · 4 months ago · lasted about 3 hours

Some Ecwid admin panels and storefronts are unavailable

As of February 13 2023, 09:30 (UTC timezone), Ecwid admin panels and storefronts for some accounts are not loading. We are so sorry about this downtime! We are on it and urgently investigating the issue. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update will be posted in 30 minutes.

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Minor · 5 months ago · lasted 1 day

Some Ecwid admin panels are unavailable

As of January 1st 2023, 07:30 (UTC timezone), Ecwid admin panels for some accounts are not loading. We are so sorry about this downtime! We are on it and urgently investigating the issue. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update in 30 minutes.

Minor · 6 months ago · lasted about 21 hours

Email notifications aren't delivered to some users due to an issue with the third-party service

We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, some store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature. This happens due to an issue on a third-party mailing server provider's side. Note: the issue doesn’t anyhow affect the stores data (orders, products, customers, etc.) and storefront - all your data is safe and your customers are able to place orders as usual. The issue only affects the email notifications. We are sorry for this issue to occur.

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Frequently Asked Questions

Is Ecwid down right now? What is Ecwid current status?
Ecwid seems to be up and running. We've updated the status 2 minutes ago.
Was Ecwid down today?
Ecwid is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Ecwid, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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