Ecwid status
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Stats
0 incidents in the last 7 days
2 incidents in the last 30 days
Last known issue was 16 days ago
Latest Incidents
Resolved European stores only: some email notifications are not being delivered to customers and store owners
2021.10.07 , 16:50 UTC (lhttp://www.worldtimebuddy.com) Some New Order Placed notifications, Order Confirmations, copies of customers Orders confirmation emails, and ‘Files ready for download’ emails are not being sent to store owners and customers in Ecwid stores located in Europe. We are urgently working on fixing the issue. We will give you the next update here in 1 hour. All store data is intact. You can download the Ecwid app on mobile devices to receive notifications about new orders or check new orders in Ecwid Admin > My Sales > Orders. Impact: Ecwid stores located in Europe Please, accept our apologies.
Resolved Ecwid Dashboards are loading slowly
We are experiencing an issue with one of the servers — Ecwid Dashboards and stores load slowly or don't load at all. You may see 'We are having technical issues' error. We are urgently looking into the issue. All your data (products, orders, customer details, store settings, etc) is safe and intact. Ecwid Dashboards and stores will be up when the issue is fixed. We are sorry for this downtime. The next update is in 20 minutes. If you have any questions you can reach our Support team via email at [email protected] Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Resolved Ecwid Instant Sites are not loading
We are having issues with all of Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. We'll post the next update in 15 minutes. If you have any questions you can reach our Support team via email at [email protected] Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
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