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Resolved Minor Ecwid storefronts and control panels are unavailable
Ecwid control panels and storefronts are not loading. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]
Resolved Major Ecwid Support temporarily is not available
Ecwid Support is currently unavailable: chats and Help Center. We're in contact with the Zendesk Support team (the service providing us with the Support tools) At the moment, you can send your questions at email address: [email protected] All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running. We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.
Resolved Major Can't print purchased shipping labels from Ecwid Admin
We are experiencing an issue with services, which provides shipping label functionality to us. At this moment, store owners can't print shipping labels bought trough Ecwid Admin. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please purchase the label directly from a shipping carrier, until we fix the issue. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at [email protected] Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.
Resolved Minor Email notifications aren’t sent for some of Ecwid stores
We are experiencing an issue that relates to the order and admin notification emails. Store owners and customers might not receive the following type of emails: - Order and admin notifications - Sign in by link - Forgot your password - Email verification We are working to bring email notifications back into service. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please use the workarounds described below to get notified about new orders: 1) You still can receive push notifications for your orders from your iOS and Android Ecwid app. 2) Also, you can check if you receive new orders in your Order page here: https://my.ecwid.com/#orders and notify your customers by email manually 3) Or just wait for a fix, as all the email notifica...
Resolved Major Some Ecwid storefronts and control panels are unavailable
Some Ecwid control panels and storefronts may not loading for users and your customers cannot access the storefront. We are currently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]
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