Is Ecwid Down?
Ecwid Status is Operational
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Check the stats and details of the latest Ecwid outages and issues
Resolved Minor Some storefronts may have a constantly spinning wheel
One of our servers is having problems since 2022.09.09, 15:00 UTC. This causes around 21.5% of storefronts. You may see a constantly spinning wheel if you're in this coverage. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 30 minutes.
Resolved Minor Some Ecwid admin panels are unavailable
Currently, some Ecwid accounts may experience a downtime, to be more precise — your sales page (Ecwid admin → My Sales → Orders and Ecwid admin → My Sales → Abandoned Carts) are not loading, and new orders won't appear in Ecwid Admin. You may see the “Sorry we are having technical issues” error in your control pane. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at [email protected], or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)
Resolved Minor Ecwid checkout and control panels are unavailable for 2% of Ecwid account (US region)
Currently about 2% of Ecwid accounts may experience a downtime, to be more precise — your sales page (Ecwid admin → My Sales → Orders) and the store checkout are not loading or are loading slowly. You may see the ‘We are having technical issues’ error in your control panel and the customers can’t proceed to place an order. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at [email protected], or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)
Resolved Minor [Outage] Ecwid Instant Sites, some storefronts and control panels are not loading
One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment. We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.
Resolved Minor Some Ecwid storefronts and admin panels are unavailable
Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers may not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes. If you have any questions, you can email our support team at [email protected] If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
Ecwid Components Status
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Frequently Asked Questions
- Is Ecwid down today?
- Ecwid seems to be up and running. We've updated the status less than a minute ago.
- I'm having issues with Ecwid, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Ecwid is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Ecwid has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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