Is Ecwid Storefront Down?

Ecwid Storefront Status is Operational

Latest Ecwid Storefront Outages

Check the stats and details of the latest Ecwid Storefront outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
55 Days since last incident

Minor Resolved · about 2 months ago · lasted about 1 hour

Ecwid storefronts and control panels are unavailable for some users

As of October 7, 2022, 20:00 UTC, Ecwid control panels and storefronts are not loading or are loading slowly due to a partial server outage. We are urgently trying to identify the cause of the issue and fix it. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime, we’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]

Minor Resolved · 3 months ago · lasted about 2 hours

Ecwid checkout and control panels are unavailable for 2% of Ecwid account (US region)

Currently about 2% of Ecwid accounts may experience a downtime, to be more precise — your sales page (Ecwid admin → My Sales → Orders) and the store checkout are not loading or are loading slowly. You may see the ‘We are having technical issues’ error in your control panel and the customers can’t proceed to place an order. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at [email protected], or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)

Minor Resolved · 5 months ago · lasted about 1 hour

[Outage] Ecwid Instant Sites, some storefronts and control panels are not loading

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment. We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.

Minor Resolved · 5 months ago · lasted about 2 hours

Some Ecwid storefronts and admin panels are unavailable

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers may not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes. If you have any questions, you can email our support team at [email protected] If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new

Minor Resolved · 6 months ago · lasted 24 minutes

Ecwid Instant Sites are not loading 03.06.2022 22:56 UTC

We are having issues with the servers. As a result, Instant Sites are not loading for our users. We are on it and urgently looking for a fix. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update is in 15 minutes.

Minor Resolved · 6 months ago · lasted 24 minutes

Ecwid storefronts and control panels are unavailable

Ecwid control panels and storefronts are not loading. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]

Major Resolved · 8 months ago · lasted 40 minutes

Some Ecwid storefronts and control panels are unavailable

Some Ecwid control panels and storefronts may not loading for users and your customers cannot access the storefront. We are currently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at [email protected]

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Frequently Asked Questions

Is Ecwid Storefront down today?
Ecwid seems to be up and running. We've updated the status less than a minute ago.
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