Outage in Ecwid
Issue with checkout page performance and new orders in some US stores
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Some users may not see recent orders that were placed in their stores during the incident. This is only a visual issue and orders are saved in our databases.
If that's the case for you, please contact us at ec.support@lightspeedhq.com, so we can make those orders visible in your store manually.
A fix has been implemented and we are monitoring the results.
Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue.
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