Some Ecwid (E-Series) storefronts and store components are temporarily unavailable

This incident has been resolved.

A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.

We've identified a cause of the issue and are restoring the service. The issue may sporadically appear in some stores only. We’ll keep you updated here.

We are continuing to investigate the issue. We sincerely apologise for the long outage.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Our team is still working on identifying the issue. We sincerely apologise for the long outage. The next update will be posted here in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Our developers are still on the process of investigation. The issue may sporadically appear now, we are doing our best to identify and fix this. Please, accept our apologies for the outage. The next update is expected in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

We are continuing to investigate this issue and find the cause of this. We sincerely apologise for this downtime. The next update will be here in 30 minutes.
 
Thank you for your patience. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Currently our developers are trying to roll back the current changes to identify the issue and proceed with the fix. Please, accept our apologies for a long outage. The next update will be posted in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

At the moment, our developers are still investigating this to find the major cause of this. We'll post another update in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

We are continuing to investigate this issue.

Some Ecwid storefronts and store components (tabs) are not loading.

We are investigating the issue right now. All your store data (catalog, orders, settings, etc) is safe and intact. The storefronts and store admins will be up and running once we fix the issue.

We apologize for this downtime. We’ll post the next update here in 15 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.