Outage in emerchantpay

emerchantpay - Temporary service disruption in 2nd step of 3DSv2 authentication with MasterCard and VISA

Resolved Minor
March 20, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team
Components affected
emerchantpay .com emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/20/2023 10:44PM

Dear Valued Partner,
Please accept our apologies for the inconvenience caused.
We have reviewed the issue with our MPI provider and can confirm that it is no longer present.
The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved.
The issue was present from 19:45 to 21:35 on Mar 20 2023 UTC.
In case you need further information or have noticed any issues, please feel free to reach us at tech-support@emerchantpay.com
Kind Regards,
Technical Support Team

INVESTIGATING about 1 year ago - at 03/20/2023 10:37PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/20/2023 08:32PM

Dear Valued Partner,

We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA.

We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team

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