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Check the stats and details of the latest emerchantpay outages and issues
Major Resolved · 9 months ago · lasted 25 days
Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team
Minor Resolved · 12 months ago · lasted 3 months
Dear Partner, Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team
Minor Resolved · about 1 year ago · lasted 5 months
Please be advised that we have identified temporary issues with Mastercard transaction processing. This is confirmed to be 100% MasterCard related, and not caused by our gateway. This issue causes Mastercard transactions to fail with errors 07-Honour with ID and 08-Time-Out. We were advised by our provider that MasterCard are performing maintenance at the moment and are working to resolve the issue as soon as possible. Kind regards, Technical Support Team
Minor Resolved · about 1 year ago · lasted 5 months
Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team
Minor Resolved · over 1 year ago · lasted 7 months
Emerchantpay - Temporary network issue 25/08/2021
Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected] Kind Regards, Emerchantpay Technical Support Team
Minor Resolved · over 1 year ago · lasted 8 months
emerchantpay - Temporary issue with 3DS Secure transactions - 28/07/2021
Dear Valued Partner, Please kindly be informed that we are currently experiencing a partial outage affecting our 3DSecure transactions. We have identified the issue and our 3D MPI fails to perform authentication which is causing the error message "The connection to the Directory Server timed out". We have contacted our MPI provider and we are working together to resolve it as soon as possible. Once we have more information an update will be sent through the status page. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team
Minor Resolved · over 1 year ago · lasted 10 months
emerchantpay - VISA - Temporary issue with VISA Secure and EMV 3DS 11/06/2021
Dear Partner, We have been informed by VISA about intermittent spikes in their network activity which is affecting the availability of some services including Visa Secure and EMV 3DS. We will provide timely updates as soon as more information becomes available. Kind regards, emerchantpay Technical Support Team
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