Outage in emerchantpay

emerchantpay - Genesis - External Provider Partial Outage - 12/09/2024

Resolved Major
September 12, 2024 - Started 3 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled. There is no impact on transactions submitted through other acquirers. We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal. For more information, please contact us at tech-support@emerchantpay.com Thank you for your patience on the matter. Kind Regards, Tech-Support Team
Components affected
emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/12/2024 02:59PM

This incident has been resolved.

MONITORING 3 months ago - at 09/12/2024 12:29PM

Dear Valued Partner,

Please be informed that the recent disruption in payment processing services with the ECP acquirer has been resolved, and normal transaction processing has resumed.

We are continuing to actively monitor the situation.

We will update the status page accordingly once we are assured that the issue is resolved permanently at the upstream provider.

For more information, please contact us at tech-support@emerchantpay.com.

Thank you for your patience on the matter.

Kind Regards,
Tech Support Team

INVESTIGATING 3 months ago - at 09/12/2024 06:04AM

Dear Valued Partner,

Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled.
There is no impact on transactions submitted through other acquirers.

We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal.

For more information, please contact us at tech-support@emerchantpay.com

Thank you for your patience on the matter.

Kind Regards,
Tech-Support Team

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