Outage in emerchantpay
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Minor
September 01, 2026 - Started 16 days ago
Official incident page
Official incident page
Incident Report
Dear partner,
Please be advised that a temporary external processing issue was identified at 08:40 UTC.
Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.
We appreciate your understanding, and please accept our apologies for any inconvenience caused.
Kind Regards,
Emerchantpay Tech Support team
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INVESTIGATING
16 days ago - at 09/01/2026 10:45AM
Dear partner,
Please be advised that a temporary external processing issue was identified at 08:40 UTC.
Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.
We appreciate your understanding, and please accept our apologies for any inconvenience caused.
Kind Regards,
Emerchantpay Tech Support team
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