Outage in emerchantpay

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

Resolved Minor

September 01, 2026 - Started about 1 month ago - Lasted 22 days
Official incident page

Incident Report

Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 09/23/2026 01:02PM

Dear partner,

Please be advised that the temporary SEPA service disruption is now resolved.
Incident resolved, and transaction processing is back to normal.

Kind Regards,
Emerchantpay Tech Support team

INVESTIGATING about 1 month ago - at 09/01/2026 10:45AM

Dear partner,

Please be advised that a temporary external processing issue was identified at 08:40 UTC.

Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Kind Regards,
Emerchantpay Tech Support team

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