Outage in emerchantpay

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

Resolved Minor

September 23, 2026 - Started 17 days ago - Lasted about 4 hours
Official incident page

Incident Report

Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

Components affected

emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION)

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 09/23/2026 01:01PM

Dear partner,

Please be advised that the temporary SEPA service disruption is now resolved.
Incident resolved, and transaction processing is back to normal.

Kind Regards,
Emerchantpay Tech Support team

INVESTIGATING 17 days ago - at 09/23/2026 09:21AM

Dear partner,

Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC.

Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions.

We appreciate your understanding, and please accept our apologies for any inconvenience caused.

Kind Regards,
Emerchantpay Tech Support team

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