Outage in emerchantpay
Partial Service degradation – Resolved
Resolved MinorIncident Report
We have identified an issue resulting in the partial degradation of the transaction processing performance.
Our teams actively worked to resolve the issue.
Incident start: 2026-10-01 22:35:48.763 UTC
Incident resolved: 2026-10-01 23:26:18.649 UTC
Components affected
emerchantpay Genesis - web payment form (PRODUCTION) emerchantpay Genesis - API (PRODUCTION)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/02/2026 10:56AM
We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.
INVESTIGATING
8 days ago - at 10/02/2026 12:14AM
We have identified an issue resulting in the partial degradation of the transaction processing performance.
Our teams actively worked to resolve the issue.
Incident start: 2026-10-01 22:35:48.763 UTC
Incident resolved: 2026-10-01 23:26:18.649 UTC
Latest emerchantpay outages
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption - about 1 month ago
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emerchantpay - Temporary 3DS network issue 24/03/2025 - over 1 year ago
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