Outage in emerchantpay

emerchantpay - Temporary 3DS network issue 24/03/2025

Resolved Minor
March 24, 2025 - Started 7 months ago - Lasted about 20 hours
Official incident page

Incident Report

Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team
Components affected
emerchantpay Genesis - API (PRODUCTION) emerchantpay Genesis - web payment form (PRODUCTION)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/25/2025 11:32AM

This incident has been resolved.

INVESTIGATING 7 months ago - at 03/24/2025 03:49PM

Dear Valued Partner,

We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA.

We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions.
Please accept our apologies for the caused inconvenience.

Kind regards,
Technical Support Team

Latest emerchantpay outages

emerchantpay - ECP acquirer - Temporary issues in transaction processing with Mastercard only 05/11/2024 - 12 months ago
emerchantpay - Genesis - External Provider Partial Outage - 12/09/2024 - about 1 year ago
Temporary issue with transaction processing 15/12/2023 - almost 2 years ago
Temporary issue with transaction processing with an acquirer 19/09/2023 - about 2 years ago
Temporary issue with transaction processing with an acquirer 03/08/2023 - over 2 years ago

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