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Resolved Service Disruption - Analytics Dashboard
We are currently experiencing a partial service disruption to our analytics dashboard. Our engineering team has identified the root cause and is implementing a solution. We will send an additional update in the next 30 minutes.
Resolved Service Disruption - Partial
We are currently experiencing a partial service disruption for mobile users. Our engineering team is working to identify the root cause and implement a solution. Logged in users may be affected. We will send an additional update in the next 30 minutes.
Resolved Reports of Protect users experiencing issues with settings configuration
We are currently investigating reports of an issue with settings configuration impacting certain Protect users. Our engineering team is working to identify the root cause and implement a solution. Logged in users may be affected. We will send an additional update in the next 30 minutes.
Resolved Live chat unavailable
Our support portal may not be accessible for some users due to an issue with our service provider which we are closely monitoring. In the meantime if something is urgent, please contact us through [email protected] and we'll respond as soon as possible. We will send an additional update once it's been resolved.
Resolved Elevated API Errors
We're experiencing an elevated level of API errors and are currently looking into the issue. We will provide an update as soon as possible.
Resolved Cloudflare Outage
We are currently experiencing issues loading the dashboard and are investigating.
Resolved Trouble loading dashboard
We are currently investigating this issue
Resolved Envoy Outage 5.27.2020
Our engineers are investigating an outage affecting customers from accessing the dashboard.
Resolved Envoy Billing Page Error
We are investigating an issue where some customers are receiving 'Envoy is having trouble connecting' when attempting to go to the Billing page.
Resolved Sign-in fields automatically turn Into 'VISITOR PHONE NUMBER' field on the Invite tab.
Customers were experiencing the following issue: when inviting a guest through Visitors -> Invite, their sign-in fields were displaying 'VISITOR PHONE NUMBER' for all sign-in field titles. This has been resolved and sign-in field titles should now reflect their correct title.
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