We continuously monitor the official Envoy dashboard status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Envoy dashboard outages and possible affected you.
Minor Resolved · 29 days ago · lasted about 3 hours
We are currently experiencing a partial disruption to the exporting functionality in our dashboard. Users may receive an "Internal Server Error" Our engineering team is working to identify the root cause and implement a solution. Logged in users may be affected.
Minor Resolved · 3 months ago · lasted 7 minutes
We know that some customers cannot connect to Envoy and get the message."Envoy is Having trouble connecting" Our team is looking into this and will update you soon.
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Minor Resolved · 3 months ago · lasted about 3 hours
We are currently investigating reports of "Envoy is having trouble connecting" errors when attempting to log in to the dashboard; we will provide an update as soon as one is available regarding this incident.
Maintenance Resolved · 4 months ago · lasted 3 days
We are aware of an issue with the mobile app and Web Dashboard not loading and check-in/registration failing. This is under investigation, and we will provide an update soon.
Minor Resolved · 6 months ago · lasted 2 minutes
Employee Access Control Disruption
We are currently monitoring an issue that was reported earlier this morning to several access control integrations (e.g. Lenel, Cisco ISE, etc) in properly issuing badge access for employees (please note this does not impact visitors); a fix has been released and verification across each service is being conducted.
Minor Resolved · 6 months ago · lasted less than a minute
Emails not being sent out of Envoy Dashboard
We have identified an issue with emails sent out of the Envoy dashboard. These include the following email types: 1.) Invite notification 2.) Password reset email 3.) Confirm login email (Registration links/ QR code for mobile login/ dashboard login for new emails) Our team is actively working on getting a resolution, and we will provide more updates as they become available.
Minor Resolved · 6 months ago · lasted 43 minutes
Intermittent issues on Visitors page of the Dashboard
We have seen some reports of customers having issues loading the Visitors page on the Envoy Dashboard. We are currently investigating and will provide more details soon.
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