Outage in EverTrue

EverTrue Platform - Failed Delivery of Scheduled Export Files

Resolved Minor
March 07, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue that caused scheduled export files from being delivered to some accounts at the expected time. We are working to resolve the issue and to deliver all failed export files to all affected accounts. We apologize for any inconvenience this may have caused, please reach out to genius@evertrue.com if you have any questions.
Components affected
EverTrue Exports
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/07/2023 05:48PM

This incident has been resolved. If you experience any issues with scheduled exports, please reach out to genius@evertrue.com.

MONITORING about 2 years ago - at 03/07/2023 04:23PM

A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to genius@evertrue.com.

MONITORING about 2 years ago - at 03/07/2023 04:22PM

A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to genius@evertrue.com.

IDENTIFIED about 2 years ago - at 03/07/2023 02:49PM

We have identified an issue that caused scheduled export files from being delivered to some accounts at the expected time. We are working to resolve the issue and to deliver all failed export files to all affected accounts. We apologize for any inconvenience this may have caused, please reach out to genius@evertrue.com if you have any questions.

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