Outage in EverTrue

EverTrue Platform - Some Email Notifications not Being Sent

Resolved Minor
January 29, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue that is preventing some EverTrue email notifications from being sent to some recipients. Notification types that may be affected include - import notifications, saved search and list notifications, access link and password reset messages, prospect gift notifications, and tag/mention notifications. We apologize for the inconvenience this may cause, and are working to resolve as quickly as possible. Please note that this issue only affects email notifications, while in-app notifications and push messaging should be functioning as expected. If you have any questions, please reach out to genius@evertrue.com
Components affected
EverTrue Email / Push
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/29/2025 07:02PM

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

MONITORING 3 months ago - at 01/29/2025 04:29PM

We have identified the issue, have pushed a fix and are monitoring the results. All notifications that had not been delivered should begin to be sent shortly. Please reach out to genius@evertrue.com if you have any questions.

INVESTIGATING 3 months ago - at 01/29/2025 03:55PM

We are currently investigating an issue that is preventing some EverTrue email notifications from being sent to some recipients. Notification types that may be affected include - import notifications, saved search and list notifications, access link and password reset messages, prospect gift notifications, and tag/mention notifications. We apologize for the inconvenience this may cause, and are working to resolve as quickly as possible. Please note that this issue only affects email notifications, while in-app notifications and push messaging should be functioning as expected. If you have any questions, please reach out to genius@evertrue.com

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