Outage in EverTrue

Platform Loading Issue - Server Errors

Resolved Minor
March 17, 2025 - Started about 1 month ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.
Components affected
EverTrue
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/18/2025 12:02PM

This incident has been resolved. If you experience any issues, please reach out to genius@evertrue.com

MONITORING about 1 month ago - at 03/18/2025 02:02AM

A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to genius@evertrue.com if you continue to experience issues.

IDENTIFIED about 1 month ago - at 03/17/2025 06:51PM

We have identified the issue and are implementing a fix. Platform functionality should be returning to normal operation. We apologize for the inconvenience, if you have any questions please reach out to genius@evertrue.com

INVESTIGATING about 1 month ago - at 03/17/2025 06:00PM

We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.

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