Outage in EverTrue
Platform Loading Issue - Server Errors
Resolved MinorIncident Report
We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/18/2025 12:02PM
This incident has been resolved. If you experience any issues, please reach out to genius@evertrue.com
MONITORING
about 1 year ago - at 03/18/2025 02:02AM
A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to genius@evertrue.com if you continue to experience issues.
IDENTIFIED
about 1 year ago - at 03/17/2025 06:51PM
We have identified the issue and are implementing a fix. Platform functionality should be returning to normal operation. We apologize for the inconvenience, if you have any questions please reach out to genius@evertrue.com
INVESTIGATING
about 1 year ago - at 03/17/2025 06:00PM
We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.
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