Outage in EverTrue

Importer is running slow

Resolved Minor
August 14, 2023 - Started over 1 year ago - Lasted about 14 hours
Official incident page

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Outage Details

The Importer is currently running slow. Jobs are still queuing, but processing slowly so there will be delays in processing until the issue is resolved and the queue gets reduced. Our teams are investigating now.
Components affected
EverTrue Imports
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/15/2023 12:26AM

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions or continue to experience any issues.

MONITORING over 1 year ago - at 08/14/2023 01:39PM

We have identified the issue, pushed a fix and are monitoring the results. Imports should now be processing at normal speeds, and we are working to process files in the order they were received as quickly as possible. Due to the number of files received during the processing delay, your files will appear in "queued for import" status as we continue to work through the backlog. If you have any questions, please reach out to genius@evertrue.com

INVESTIGATING over 1 year ago - at 08/14/2023 10:44AM

The Importer is currently running slow. Jobs are still queuing, but processing slowly so there will be delays in processing until the issue is resolved and the queue gets reduced. Our teams are investigating now.

Latest EverTrue outages

Platform Loading Issue - Server Errors - about 2 months ago
EverTrue Imports - Files Uploaded via SFTP Not Appearing in EverTrue Importer - 3 months ago
EverTrue Platform - Some Email Notifications not Being Sent - 3 months ago
Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times - 5 months ago
EverTrue/Scheduled Exports - Failed Delivery of Scheduled Exports 11/23-11/25 - 6 months ago

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