Outage in EverTrue

EverTrue Platform - Exports Not Working (Scheduled and Manual exports)

Resolved Minor
September 11, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com
Components affected
EverTrue Exports
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/11/2023 08:08PM

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions!

MONITORING over 1 year ago - at 09/11/2023 02:57PM

We have identified the cause of the export issue and have pushed a fix to resolve, which we are now monitoring, and are working to regenerate any failed files caused by the issue. Please reach out to genius@evertrue.com if you have any questions!

INVESTIGATING over 1 year ago - at 09/11/2023 12:49PM

We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

INVESTIGATING over 1 year ago - at 09/11/2023 12:48PM

We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

Latest EverTrue outages

Platform Loading Issue - Server Errors - about 2 months ago
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Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times - 5 months ago
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