Outage in F-Secure services

New installations not successful via My F-Secure for MAC Sonoma OS using Safari browser

Resolved Minor
October 11, 2023 - Started 7 months ago - Lasted 12 days
Official incident page

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Outage Details

On latest Sonoma MacOS using Safari browser users are unable to download our installer via My F-Secure. Once they try to download the product installer, it fails to download. They have to quickly click the “Click here” button before it disappears. Occurs on Intel and Apple Silicon machines. Note: This doesn’t seem to be a problem on other browsers. E.g. Chrome downloads the file without issue. We are currently investigating this issue.
Components affected
F-Secure services F-Secure SAFE F-Secure services Avenue EU
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/23/2023 06:24AM

This incident has been resolved.

MONITORING 7 months ago - at 10/16/2023 12:44PM

F-Secure has implemented a solution: a new download tab will open in Safari on My F-Secure pages that will circumvent the issue.

We are now monitoring the fix.

INVESTIGATING 7 months ago - at 10/11/2023 11:39AM

On latest Sonoma MacOS using Safari browser users are unable to download our installer via My F-Secure.

Once they try to download the product installer, it fails to download. They have to quickly click the “Click here” button before it disappears.

Occurs on Intel and Apple Silicon machines.

Note: This doesn’t seem to be a problem on other browsers. E.g. Chrome downloads the file without issue.


We are currently investigating this issue.

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