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F-Secure services Outages
Major Incident API calls to OneID are returning errors in Safe Avenue for Japan
We are investigating a service outage of Safe Avenue for Japanese operators business. Effects are that API calls for Safe Avenue are returning error when creating user accounts/activation. We'll update this incident as new information is discovered.
Resolved Minor Replying to e-mails from F-Secure and WithSecure Support may be rejected by our ticketing system
We are currently investigating an issue, where responding to emails from F-Secure and WithSecure Support may result in an error message stating that the message was not delivered. The issue is limited only to those emails sent between 2nd of June and 21st of June 2022 that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] We are working on fixing the issue and recovering replies to the affected emails and this does not require any action from customers. We expect an update on the fix by tomorrow, 22nd of June. If you have an urgent request pending, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.
Resolved Major Ultralight Core 2022-04-05_01 update causing blue screen in some Windows environments
An update F-Secure Ultralight Core 2022-04-05_01 was published on Tuesday 5th of April, 14:36 EET. It released a change that in some Windows clients caused a blue screen. When this was reported to us we immediately started to investigate. A fix with update F-Secure Ultralight Core 2022-04-05_02 was release on same day at 20:18 EET. This update should be downloaded and applied automatically, but in some rare cases manual work is required. In these cases following steps are needed: 1. Boot the system into safe mode 2. Rename fsulgk.sys file in the directory: - Business Suite product: ...\F-Secure\\Ultralight\ulcore\1649156793 - Elements Endpoint Protection product: ...\F-Secure\PSB\Ultralight\ulcore\1649156793 3. Reboot the device normally and let the product update the components. New driver will be registered and enabled by the update. Alternatively, removing the product in safe mode would help to avoid the blue screen. After re-install...
Resolved Major F-Secure Browsing Protection extension is currently not available for Mozilla Firefox
The Browsing Protection extension is currently not available for Mozilla Firefox. The browser extension is a plug-in application that ensures your security while browsing. For this reason, the Secure Browsing and Banking features do not fully work at the moment when using the Firefox browser on Windows devices. We are working with Mozilla to solve this issue. In the meanwhile, we recommend that you use either Microsoft Edge or Google Chrome browser until the issue has been fixed. If you have not yet installed the browser extensions for these browsers, you can find the instructions to install them here: https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_C9E6D4FA2C7D4A0BA27CD8F1F7037308-safe-windows-latest-en
Resolved Minor F-Secure Elements Mobile Protection for Android crashes on upgrade
We are investigating an issue where upgrading F-Secure Elements Mobile Protection for Android from version 18.4 to 18.5 results in a crash of the application. To work around the issue, uninstall the F-Secure Elements Mobile Protection for Android app and install it again from the Google Play Store.
F-Secure services Components Status
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