Is F-Secure services down?

F-Secure services current official status is Up and running

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F-Secure services Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
1
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Major 0-day exploit found in the Java logging package log4j2

An advisory for a critical-ranking vulnerability known as Log4J-RCE was disclosed on December 10th 2021. We are investigating any impact this may have on our products or services to take immediate steps where appropriate. Detections will protect users from this exploit in any vulnerable applications. This vulnerability affects the “Log4j” Java-based logging tool which is part of the Apache Logging Services project of the Apache Software Foundation. The tool is widely used by enterprises around the world for application development. This exploit can be executed remotely, potentially allowing attackers to take full control of an affected server. Proof-of-concept code has been published and reports show that this vulnerability is being actively exploited in the wild. As the situation evolves, the latest information about our products and services can be found here.

Resolved Minor Generic slowness and intermittent unavailability

We are investigating reports of slowness and intermittent unavailability of the following services: Home users: My F-Secure Operator partners: Avenue EU, Operator Portal The issue may manifest itself with long wait times or time outs when performing actions or logging in to the service. Installation or license activation may result in errors. Endpoint protection is not compromised.

Resolved Minor Partner Portal inaccessible

Our platform provider Salesforce implemented an unscheduled fix on May 11th 9 pm UTC which caused an global platform issue. As a result, logins to Partner Portal were prevented. Salesforce resolved the issue on 02:20 UTC on May 12th. All services are restored to normal level. We apologize for any inconvenience caused.

Resolved Minor Log in to F-Secure Portals unavailable

On 15th of February from 10:00 AM UTC to 11:00 AM UTC we had an outage of our log in services. Login to My F-Secure, Protection Service for Business, Rapid Detection & Response, Radar, Operator Portal, Partner Portal and other portals were not possible during the outage. Our customers remained protected during the outage.

Resolved Minor Device infections tab shows an alert: An infection was found during a manual scan but the client has no infections

We have identified an issue where the Protection Service for Business portal shows the following alert: An infection was found during a manual scan. As manual scan report details are not uploaded to the portal, please check the report on the local computer. When scanning the computer, no infections are found. The message is triggered by our Banking Protection feature in certain scenarios and does not indicate an infection. You can ignore these alerts. We are preparing a hotfix that will be automatically deployed to resolve the issue.

about 1 year ago Official incident report

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FAQ

Is F-Secure services down?
F-Secure services seems to be up and running. We're updating the status regularly.
I'm having issues with F-Secure services, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when F-Secure services is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when F-Secure services has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
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You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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