Is F-Secure services Down?

F-Secure services status is operational

Are you having problems?

Users are not reporting problems in F-Secure services

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F-Secure services problems reported by users

This chart provides user-reported problems for F-Secure services in the last 12 hours. It's a collection of user reports from different sources.

Latest F-Secure services Outages

We continuously monitor the official F-Secure services status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last F-Secure services outages and possible affected you.

0 Outages in the last 7 days
3 Outages in the last 30 days
10 Days since last incident

Major Resolved · 10 days ago · lasted about 3 hours

F-Secure services are currently unreachable

We have identified an issue with our services and have begun investigation.

Major Resolved · 11 days ago · lasted about 13 hours

F-Secure FREEDOME VPN is not connecting

We have identified that our customers are at the moment unable to connect with FREEDOME VPN. This is affecting both computers and mobile devices on all platforms. We are investigating the issue and update this incident as new information is discovered.

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Minor Resolved · 17 days ago · lasted about 4 hours

My F-Secure account confirmation and password reset emails not delivered

We have identified that My F-Secure account confirmation emails and password reset emails are not going through to our customers. This does not impact the protection of devices.   We are investigating the issue with high priority.

Major Resolved · 7 months ago · lasted 1 day

Login and registration failure in My F-Secure

Products affected by this incident were: F-Secure SAFE and TOTAL products This morning, around 9:20 EET we noticed that login attempts to My F-Secure account and activation attempts of SAFE resulted failure. When this was reported to us, we immediately started to investigate, and a fix was tested and approved at 11.30. This issue did not effect the protection on devices.

Minor Resolved · 7 months ago · lasted about 22 hours

Replying to e-mails from F-Secure and WithSecure Support may be rejected by our ticketing system

We are currently investigating an issue, where responding to emails from F-Secure and WithSecure Support may result in an error message stating that the message was not delivered. The issue is limited only to those emails sent between 2nd of June and 21st of June 2022 that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] We are working on fixing the issue and recovering replies to the affected emails and this does not require any action from customers. We expect an update on the fix by tomorrow, 22nd of June. If you have an urgent request pending, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.

Major Resolved · 7 months ago · lasted about 2 hours

API calls to OneID are returning errors in Safe Avenue for Japan

We are investigating a service outage of Safe Avenue for Japanese operators business. Effects are that API calls for Safe Avenue are returning error when creating user accounts/activation. We'll update this incident as new information is discovered.

Major Resolved · 10 months ago · lasted about 10 hours

Ultralight Core 2022-04-05_01 update causing blue screen in some Windows environments

An update F-Secure Ultralight Core 2022-04-05_01 was published on Tuesday 5th of April, 14:36 EET. It released a change that in some Windows clients caused a blue screen. When this was reported to us we immediately started to investigate. A fix with update F-Secure Ultralight Core 2022-04-05_02 was release on same day at 20:18 EET. This update should be downloaded and applied automatically, but in some rare cases manual work is required. In these cases following steps are needed: 1. Boot the system into safe mode 2. Rename fsulgk.sys file in the directory: - Business Suite product: ...\F-Secure\\Ultralight\ulcore\1649156793 - Elements Endpoint Protection product: ...\F-Secure\PSB\Ultralight\ulcore\1649156793 3. Reboot the device normally and let the product update the components. New driver will be registered and enabled by the update. Alternatively, removing the product in safe mode would help to avoid the blue screen. After re-install...

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Frequently Asked Questions

Is F-Secure services down right now? What is F-Secure services current status?
F-Secure services seems to be up and running. We've updated the status 5 minutes ago.
Was F-Secure services down today?
F-Secure services is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with F-Secure services, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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