This chart provides user-reported problems for F-Secure services in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official F-Secure services status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last F-Secure services outages and possible affected you.
Major Resolved · 10 days ago · lasted about 3 hours
We have identified an issue with our services and have begun investigation.
Major Resolved · 11 days ago · lasted about 13 hours
We have identified that our customers are at the moment unable to connect with FREEDOME VPN. This is affecting both computers and mobile devices on all platforms. We are investigating the issue and update this incident as new information is discovered.
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Minor Resolved · 17 days ago · lasted about 4 hours
We have identified that My F-Secure account confirmation emails and password reset emails are not going through to our customers. This does not impact the protection of devices. We are investigating the issue with high priority.
Major Resolved · 7 months ago · lasted 1 day
Products affected by this incident were: F-Secure SAFE and TOTAL products This morning, around 9:20 EET we noticed that login attempts to My F-Secure account and activation attempts of SAFE resulted failure. When this was reported to us, we immediately started to investigate, and a fix was tested and approved at 11.30. This issue did not effect the protection on devices.
Minor Resolved · 7 months ago · lasted about 22 hours
Replying to e-mails from F-Secure and WithSecure Support may be rejected by our ticketing system
We are currently investigating an issue, where responding to emails from F-Secure and WithSecure Support may result in an error message stating that the message was not delivered. The issue is limited only to those emails sent between 2nd of June and 21st of June 2022 that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] We are working on fixing the issue and recovering replies to the affected emails and this does not require any action from customers. We expect an update on the fix by tomorrow, 22nd of June. If you have an urgent request pending, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.
Major Resolved · 7 months ago · lasted about 2 hours
API calls to OneID are returning errors in Safe Avenue for Japan
We are investigating a service outage of Safe Avenue for Japanese operators business. Effects are that API calls for Safe Avenue are returning error when creating user accounts/activation. We'll update this incident as new information is discovered.
Major Resolved · 10 months ago · lasted about 10 hours
Ultralight Core 2022-04-05_01 update causing blue screen in some Windows environments
An update F-Secure Ultralight Core 2022-04-05_01 was published on Tuesday 5th of April, 14:36 EET. It released a change that in some Windows clients caused a blue screen. When this was reported to us we immediately started to investigate. A fix with update F-Secure Ultralight Core 2022-04-05_02 was release on same day at 20:18 EET. This update should be downloaded and applied automatically, but in some rare cases manual work is required. In these cases following steps are needed: 1. Boot the system into safe mode 2. Rename fsulgk.sys file in the directory: - Business Suite product: ...\F-Secure\\Ultralight\ulcore\1649156793 - Elements Endpoint Protection product: ...\F-Secure\PSB\Ultralight\ulcore\1649156793 3. Reboot the device normally and let the product update the components. New driver will be registered and enabled by the update. Alternatively, removing the product in safe mode would help to avoid the blue screen. After re-install...
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