Outage in Flexera

Software Vulnerability Research unable to send SMS

Resolved Major
July 20, 2023 - Started 10 months ago - Lasted about 1 month
Official incident page

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Outage Details

Software Vulnerability Research is unable to send SMS messages to customers in the United States. We are working to resolve this as soon as possible. As a workaround for 2FA, consider using token-based 2FA as described here: https://docs.flexera.com/svr/ug/Content/helplibrary/Token_Based_Two_Factor_Authentication.htm For help, please contact support. +1 630-332-5957 or +1 877-279-3781 Toll-free
Components affected
Flexera Software Vulnerability Research
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/23/2023 08:00PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 07/27/2023 03:55AM

The issue has been identified - we are waiting for our vendor to restore the SMS service.

INVESTIGATING 10 months ago - at 07/20/2023 01:02PM

Software Vulnerability Research is unable to send SMS messages to customers in the United States. We are working to resolve this as soon as possible.

As a workaround for 2FA, consider using token-based 2FA as described here: https://docs.flexera.com/svr/ug/Content/helplibrary/Token_Based_Two_Factor_Authentication.htm

For help, please contact support. +1 630-332-5957 or +1 877-279-3781 Toll-free

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