Outage in Gainsight

Delays in Journey Orchestrator

Resolved Minor
September 08, 2022 - Started over 1 year ago - Lasted about 12 hours
Official incident page

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Outage Details

We are investigating an issue with the Journey Orchestrator service. We have just placed Journey Orchestrator in a hold state as we work on identifying the issue.
Components affected
Gainsight Application
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 09/09/2022 10:21AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/09/2022 08:19AM

Thank you for your patience as we continue to work on a fix for this issue. Anticipate sending delays of up to 13 hours for Journey Orchestrator

IDENTIFIED over 1 year ago - at 09/09/2022 03:00AM

Please anticipate sending delays of up to 10 hours for Journey Orchestrator while we continue to resolve this issue. All systems outside of Journey Orchestrator are functioning as expected.

IDENTIFIED over 1 year ago - at 09/09/2022 02:18AM

Thank you for your patience as we continue to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/09/2022 01:18AM

Thank you for your patience as we continue to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/09/2022 12:18AM

Thank you for your patience as we continue to work on a fix.

IDENTIFIED over 1 year ago - at 09/08/2022 11:09PM

The issue has been identified and we are working on a fix.

INVESTIGATING over 1 year ago - at 09/08/2022 10:16PM

We are investigating an issue with the Journey Orchestrator service.

We have just placed Journey Orchestrator in a hold state as we work on identifying the issue.

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