Is Gainsight Down?

Gainsight status is operational

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Latest Gainsight Official Outages

We continuously monitor the official Gainsight status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Gainsight outages.

1 Outages in the last 7 days
4 Outages in the last 30 days
2 Days since last incident

Minor Resolved · 1 day ago · lasted 1 day

Retrospective: Sandbox Creation Failures

Customers may experience issues while creating sandboxes from Sandbox Management. Sandbox requests are currently being queued while we investigate.

Minor Resolved · 15 days ago · lasted about 3 hours

Retrospective: Isolated Rule Failures

We have received reports of Rules failing for a subset of customers. The status of Rules execution was spuriously marked as failed in-spite of a successful execution. The source of this anomaly has been identified and addressed. The issue is now resolved and we will continue to monitor closely. Please reach out to [email protected] as needed with any questions.

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Minor Resolved · 18 days ago · lasted about 1 hour

Investigating Elevated Error Rates with Authentication

We have identified an issue with our authentication service provider which may cause errors for some users while accessing the Gainsight NXT application. Users who are already logged into NXT tenants or using the SFDC version of Gainsight are not affected. Others may experience slowness while logging in. We are closely monitoring and will post updates as they are available.

Minor Resolved · 20 days ago · lasted about 7 hours

US1 Region - Rules Engine and Data Processing Delays for few customers

We have identified delays in the Rules Engine and Data Processor Queue for some Customers. We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing. If you have questions, please open a ticket with us by sending a note to [email protected]

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Minor Resolved · 2 months ago · lasted about 5 hours

Partial Impact of Gainsight Home

Some customers may be experiencing an error when on Gainsight Home. We are aware of the issue and acting to correct it. More information will be available here soon.

Minor Resolved · 4 months ago · lasted 26 minutes

Investigating issues with loading reports

We are investigating intermittent issues with Reports impacting a subset of customers.

Minor Resolved · 4 months ago · lasted about 3 hours

Rules Engine Processing Delays for few customers

We have identified an issue causing processing delays in the Rules Engine Queue for some Customers. We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing of rules. If you have questions, please open a ticket with us by sending a note to [email protected]

Gainsight problems reported by users

User-reported problems for Gainsight in the last 12 hours. It's a collection of user reports from different sources.

Gainsight Components Status

Check the current status of the components

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What is Gainsight?

Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.

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Frequently Asked Questions

Is Gainsight down right now? What is Gainsight current status?
Gainsight seems to be up and running. We've updated the status 6 minutes ago.
Was Gainsight down today?
Gainsight is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Gainsight, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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