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Check the stats and details of the latest Gainsight outages and issues
Minor Resolved · about 9 hours ago · lasted about 3 hours
We have identified an issue causing processing delays in the Rules Engine Queue for some Customers. We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing of rules. If you have questions, please open a ticket with us by sending a note to [email protected]
Minor Resolved · about 2 months ago · lasted about 1 hour
Our rule processing infrastructure is running behind which is causing delays in the processing rules. No data has been lost and we are closely monitoring.
Minor Resolved · 3 months ago · lasted about 1 hour
Our rule processing infrastructure is running behind which is causing delays in the processing rules. No data has been lost and we are investigating.
Minor Resolved · 3 months ago · lasted about 12 hours
We are investigating an issue with the Journey Orchestrator service. We have just placed Journey Orchestrator in a hold state as we work on identifying the issue.
Minor Resolved · 4 months ago · lasted 34 minutes
Rules Engine failure for few Customers
We have received reports of "Rules" failing for a subset of customers, Our team is investigating the same and we will provide further updates as we receive more details.
Minor Resolved · 4 months ago · lasted 8 minutes
Tracking Dashboard issues
Information Note: With the latest Gainsight Release, few of the customers might notice the default dashboard is missing or not loading. Our Support teams are aware of this issue and are working to resolve this at the earliest. If you are facing this issue, please open a ticket with us by sending a note to [email protected]
Minor Resolved · 6 months ago · lasted about 1 hour
Investigating Issues with NXT Authentication
We are investigating potential issues with NXT authentication and will update as we have more information.
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