Outage in Gainsight

Gainsight CS - US1 - Latency

Resolved Minor
January 23, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports of latency in processing queues of CS-US1 environment. We will post further updates as we have more details.
Components affected
Gainsight Rules Engine Queue Gainsight Data Processor Queue
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/23/2025 10:58AM

Queues are back to normal levels.

MONITORING about 2 months ago - at 01/23/2025 09:37AM

We have identified the issue causing delays and taken recovery actions.

Queues are now processing as expected and backlog will clear in next couple of hours.
Monitoring closely.

INVESTIGATING about 2 months ago - at 01/23/2025 09:20AM

We are investigating reports of latency in processing queues of CS-US1 environment.
We will post further updates as we have more details.

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