Outage in Gainsight

Gainsight CS - US1 - Latency

Resolved Minor
January 23, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of latency in processing queues of CS-US1 environment. We will post further updates as we have more details.
Components affected
Gainsight Rules Engine Queue Gainsight Data Processor Queue

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/23/2025 10:58AM

Queues are back to normal levels.

MONITORING 9 months ago - at 01/23/2025 09:37AM

We have identified the issue causing delays and taken recovery actions.

Queues are now processing as expected and backlog will clear in next couple of hours.
Monitoring closely.

INVESTIGATING 9 months ago - at 01/23/2025 09:20AM

We are investigating reports of latency in processing queues of CS-US1 environment.
We will post further updates as we have more details.

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