Outage in Gainsight

CS - US1 Region - Rules failure for a few customers

Resolved Minor
March 23, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified and fixed an issue that has caused a few 'Rules with scorecards action' failures for a small subset of customers. Impacted customers may review their Rules and rerun the failed ones. Please reach out to support@gainsight.com if you have any questions or need help in rerunning any failures in your org.
Components affected
Gainsight Rules Engine Queue
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/23/2024 04:26PM

Issue is resolved.

MONITORING about 1 month ago - at 03/23/2024 04:00PM

We have identified and fixed an issue that has caused a few 'Rules with scorecards action' failures for a small subset of customers.

Impacted customers may review their Rules and rerun the failed ones.

Please reach out to support@gainsight.com if you have any questions or need help in rerunning any failures in your org.

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