Outage in Gainsight

Rule Processing Delays

Resolved Minor
September 20, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Our rule processing infrastructure is running behind which is causing delays in the processing rules. No data has been lost and we are investigating.
Components affected
Gainsight Rules Engine Queue
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/20/2022 02:16PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/20/2022 02:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/20/2022 01:20PM

Our rule processing infrastructure is running behind which is causing delays in the processing rules. No data has been lost and we are investigating.

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