Outbound PSTN calls impact in new Microsoft Teams desktop client
Resolved
Minor
January 25, 2024 - Started 3 months ago
- Lasted 7 days
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Outage Details
Microsoft have confirmed the problem will be resolved in an upcoming code release. Users still affected by PSTN calling issues via the People App should continue to use the following workaround. Users can either switch back to the classic Microsoft Teams desktop client to make outbound PSTN calls or use the dial pad to make calls.
For any further issues that are experienced, please raise with the support team via EnterpriseSupport@Gamma.co.uk
We will close this incident at 4pm today.
Issued 31/01/2024 15:10
Microsoft have identified the problem and have partially resolved but are continuing work to resolve the issue that impacts users making outbound PSTN calls. As a workaround, users can either switch back to the classic Microsoft Teams desktop client to make outbound PSTN calls or use the dial pad to make calls.
It is expected that another software code update will fully fix the ongoing issue, date to be confirmed.
For any further issues that are experienced, please raise with the support team via EnterpriseSupport@Gamma.co.uk
Further update to be provided by 4pm, 01st of February or Sooner.
Issued 31/01/2024 09:51
Microsoft have identified the problem and have partially resolved but are continuing work to resolve the issue that impacts users making outbound PSTN calls. As a workaround, users can either switch back to the classic Microsoft Teams desktop client to make outbound PSTN calls or use the dial pad to make calls.
It is expected that another software code update will fully fix the ongoing issue, date to be confirmed.
For any further issues that are experienced, please raise with the support team via EnterpriseSupport@Gamma.co.uk
Further update to be provided by 4pm, 31st of January or Sooner.
Issued 26/01/2024 08:01
Microsoft have advised they are continuing work to resolve the issue that impacts users making outbound PSTN calls. As a workaround, users can either switch back to the classic Microsoft Teams desktop client to make outbound PSTN calls or use the dial pad to make calls.
Microsoft Support are still working to develop a fix that will address the impact of these issue.
For any further issues that are experienced, please raise with the support team via EnterpriseSupport@Gamma.co.uk
Further update to be provided by 10am 31st of January or Sooner.
Issued 25/01/2024 14:12
Microsoft have advised there may be impact to users who make outbound PSTN calls in the new Microsoft Teams desktop client. As a workaround, users can either switch back to the classic Microsoft Teams desktop client to make outbound PSTN calls or use the dial pad to make calls.
Microsoft Support is working to develop a fix that will address some of the impact of these bugs
For any further issues that are experienced, please raise with the support team via EnterpriseSupport@Gamma.co.uk
Further update to be provided by 8:30pm or Sooner.
Components affected
Gamma General Network