Is Gamma Down?
Gamma status is operational
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IsDown continuously monitor the official Gamma status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Gamma outages.
Stats for Gamma outages in the last 30 days
Number of Outages
4
Average Downtime
319 mins
Total Downtime
1278 mins
Since last incident
1 days
Users reports for Gamma in the last 12 hours
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Get access to historical data and Gamma's lastest outages
Minor · 1 day ago · lasted about 7 hours
Further to our previous update, our 3rd party carrier has confirmed the issue is resolved.
Our engineers have continued to monitor a stable network across mobile voice services.
Full root cause analysis is underway with our 3rd party carrier and will be shared as part of the final RFO.
This notice will be closed at 7pm.
We apologise for any inconvenience caused.
Issued 01/06/2023 17:12
Further to our previous update our 3rd party technology partner has identified the cause of the issue and have applied an emergency fix.
Initial results look positive with voice services now looking stable.
Our engineers will continue to monitor the network.
A further update will be provided by 6:30pm or sooner should further information become available.
Issued 01/06/2023 15:40
Further to our previous update, our 3rd party carrier along with their technology partner continue to work on finding a solution to the issue.
We still recommend retrying calls periodically as a ...
Minor · 8 days ago · lasted about 3 hours
Further to our previous update, we have continued to observe stability across the mobile data network. Full root cause analysis is underway with our Technology Partner and will be shared as part of the final RFO. This notice will be closed at 5pm. We apologies for any inconvenience caused.
Issued 25/05/2023 13:30
Further to our previous update, engineers have identified the root cause of the issue which related to the wider Gamma network issues seen today. An emergency change has been applied to restore Mobile data services. We ask users to retest at this time and we will continue to monitor the network for stability. If Data services don't automatically reconnect we recommend enabling and disabling airplane mode. A further update will be provided by 15:00 or sooner should further information become available.
Issued 25/05/2023 12:54
We are currently experiencing a higher-than-usual number of calls into the Service Desk. We are aware users are having issues using d...
Minor · 8 days ago · lasted about 7 hours
Further to our previous update, we have continued to observe the stability of voice services since traffic was routed via another part of the network. Full root cause analysis is underway with our Technology Partner and will be shared as part of the final RFO. This notice will be closed at 5pm. We apologise for any inconvenience caused.
Issued 25/05/2023 12:00
Further to our previous update, the emergency change has been completed successfully and all voice traffic is now being routed via another part of the network. Engineers have observed no further impact to voice services since this change. Due to some Ethernet services remaining on the impacted part of the network, voice services which operate over a Gamma Ethernet connection are still deemed to be at risk at this time. Our engineers are still actively engaged with our Technology Partner to rectify the root cause of this. A further update will be provided by 2:30pm.
Issued 25/02/2023 10:54
Further to our previo...
Minor · 17 days ago · lasted about 3 hours
Following on from our previous update, the change made at 3:45pm continues to return positive results and portal stability has continued.
Additional checks are being carried out to ensure no product specific processes were impacted. Should this be the case, product comms will be opened on the Gamma portal.
We appreciate your patience during this time
This notice will close at 6pm
Issued 16/05/2023 16:02
Further to our previous update, engineers have completed a change which has caused the errors previously being observed to reduce.
Initial tests indicate that service has been resumed however our engineers are continuing to monitor the performance of the Gamma Portal closely.
We would ask users who were previously experiencing an issue, to retest after 3:45pm.
A further update will be provided by 6pm or sooner should further information become available.
We apologise for any inconvenience caused.
Issued 16/05/2023 14:57
Our eng...
Minor · about 1 month ago · lasted about 21 hours
Highlight Issue
The Highlight major incident has been resolved and users should now be able to log in. Highlight are investigating the root cause and will be implementing improved monitoring to ensure enhanced warning capability in the future. We apologise for the inconvenience caused. We will be closing our ticket at 4pm today.
02/05/23 11:00-
Highlight have reported that the outage is still ongoing and they continue to work towards a resolution. The issue appears to be intermittent but access cannot be guaranteed at this time. All other elements of Highlight continue to function normally. We will provide a further update at 12pm
02/05/23 10:07-
Highlight have reported that the outage is still ongoing and they continue to work towards a resolution. Please be advised that all other elements of Highlight are still functioning normally with data still being collected and alerts generated. We will receive a further update by 11am.
02/05/23 09:52-
We are currently aware of an ou...
Minor · about 2 months ago · lasted about 3 hours
Broadband Services
Our partner provider TalkTalk Wholesale has worked to resolve the incident.
Services should now be coming back online, we would ask that you retest your service. We will now move this notice to close at 6PM should there be no change to the situation.
13/04/23 16:00-
Our partner provider TalkTalk Wholesale has engaged the relevant engineering resources internally to review the connectivity issue effecting TalkTalk Broadband services.
We apologise for the inconvenience caused and will continue to work with our partner provider to restore service.
A further update will be provided by 8.30AM tomorrow morning, or sooner should one become available.
13/04/23 14:54-
We are aware of an ongoing problem with authentication on TalkTalk’s Network which is impacting broadband services with TalkTalk.
We are collaboratively investigating with TalkTalk and will provide a further update by 4pm.
We thank you for your patience during this time
Minor · about 2 months ago · lasted 1 day
Ethernet Incident - Virgin Media (Re-open)
We have continued to see stability through the day with Gamma provided Virgin services, we are collaboratively monitoring with Virgin and will close this incident at 6PM should there be no change.
Issued 05/04/2023 08:26
Our partner provider Virgin Media advised they worked to restore service and saw stability as of 18:30 on 04/04/23 and we have seen service restoration on Gamma provided Virgin Ethernet services. Virgin have advised they are monitoring the stability of services and their technical teams are working to investigate the root cause. We will keep this incident open and continue to monitor the position with a further update at 2PM. Thank you for your patience during this time
Issued 04/04/2023 17:50
We have confirmed with Virgin a further line card failure has occurred this afternoon impacting a number of national ethernet services we provide with Virgin. We apologise for the impact to you and your customers and will provide a further update by...
Minor · about 2 months ago · lasted about 4 hours
Ethernet Incident - Virgin Media
We have engaged with our partner provider Virgin and they have confirmed they have taken action to restore services across their network. Gamma services provided through Virgin should now be restored, please can you retest and confirm. We will continue to monitor the situation and this notice will be moved to close at 12pm, thank you for your patience during time.
Issued 04/04/2023 08:18
We have a number of Virgin circuits affected by the Virgin Media Network Outage. We have engaged our partner provider to understand the causation and estimated time for resolution, a further update will be provided by 11AM
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