Outage in Gem

SmartRecruiters Integration: Some Gem Admins constantly prompted to reconnect SmartRecruiters to Gem

Resolved Minor
November 21, 2022 - Started over 2 years ago
Official incident page

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Outage Details

We are currently aware of an issue impacting some teams that have integrated Gem with SmartRecruiters. Gem Admins are getting notified via email to reconnect Gem with SmartRecruiters, but receive the email again after taking this action. Our Engineering team is investigating this issue and will continue to post updates.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/01/2022 05:18PM

This incident has been resolved. If you are still consistently receiving email notifications to reconnect SmartRecruiters with Gem after you have already taken this action, please contact our Support team at support@gem.com.

IDENTIFIED over 2 years ago - at 11/22/2022 12:38AM

We have made changes to mitigate this issue and prevent the sending of repeated notification emails. We have also identified the teams impacted by this issue. A member of our Customer Success team will contact you if you are affected to provide next steps.

INVESTIGATING over 2 years ago - at 11/21/2022 08:24PM

We are currently aware of an issue impacting some teams that have integrated Gem with SmartRecruiters. Gem Admins are getting notified via email to reconnect Gem with SmartRecruiters, but receive the email again after taking this action. Our Engineering team is investigating this issue and will continue to post updates.

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