Outage in Gem

Paused email sequences for teams on Amazon SES

Resolved Minor
November 02, 2022 - Started over 2 years ago
Official incident page

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Outage Details

We are currently investigating an issue that causes sequence emails to be sent multiple times to recipients for some teams on Amazon Simple Email Service (SES). We have proactively paused all sequences for teams using SES in the meantime and will automatically resume them once the issue is resolved.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/02/2022 03:54PM

This incident has been resolved. For impacted teams, all sequences paused by Gem during the debugging process have been resumed and we will continue to monitor for issues.

INVESTIGATING over 2 years ago - at 11/02/2022 01:12AM

We are currently investigating an issue that causes sequence emails to be sent multiple times to recipients for some teams on Amazon Simple Email Service (SES). We have proactively paused all sequences for teams using SES in the meantime and will automatically resume them once the issue is resolved.

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