Outage in Genetec Cloud Products
Genetec Clearance email functionality degradation incident
Resolved Minor
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Outage Details
An issue has been identified affecting email send functionality. We are actively monitoring the issue and will provide updates as the investigation evolves.
Components affected
Genetec Cloud Products Europe Genetec Cloud Products Canada Genetec Cloud Products Australia Genetec Cloud Products US Genetec Cloud Products US GovernmentLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 01/27/2023 08:17PM
Email service has been fully restored and all delayed emails have recovered.
MONITORING
over 2 years ago - at 01/27/2023 03:35PM
A fix has been implemented and email service has been restored. Delayed emails will be recovered over the course of the next few hours.
IDENTIFIED
over 2 years ago - at 01/27/2023 02:38PM
We have identified the cause of the issue and are currently working on a solution.
IDENTIFIED
over 2 years ago - at 01/26/2023 11:30PM
An issue has been identified affecting email send functionality. We are actively monitoring the issue and will provide updates as the investigation evolves.
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