Outage in Genetec Cloud Products

ClearID: General functionality degradation

Resolved Major

March 15, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Major issues were identified by Azure with the main Azure Service Bus used in the Production environment. No data should be lost, but some operations may fail or take longer than expected.

Components affected

Genetec Cloud Products Production

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/15/2023 09:32PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/15/2023 07:53PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 03/15/2023 07:35PM

Azure updated the issue claiming everything should be back.
The error level is being monitored to confirm that.

IDENTIFIED about 1 year ago - at 03/15/2023 07:33PM

Major issues were identified by Azure with the main Azure Service Bus used in the Production environment.
No data should be lost, but some operations may fail or take longer than expected.

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