Outage in GitLab

Intermittent service disruption on customers.gitlab.com

Resolved Minor
August 12, 2022 - Started over 1 year ago - Lasted about 3 hours

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Outage Details

customers.gitlab.com was unresponsive for a short time. We may see further intermittent service disruption as we investigate.
Components affected
GitLab Customers Portal
Latest Updates ( sorted recent to last )
over 1 year ago - at 08/12/2022 05:20PM

customers.gitlab.com was unresponsive for a short time. We may see further intermittent service disruption as we investigate.

over 1 year ago - at 08/12/2022 05:33PM

We're seeing unresponsiveness subside for customers.gitlab.com and are still continuing to monitor and investigate. Intermittent service disruption still may continue as we continue investigating.

over 1 year ago - at 08/12/2022 05:43PM

We're continuing our investigation to identify root cause for customers.gitlab.com intermittent responsiveness. Intermittent service disruption still may continue as we continue investigating.

over 1 year ago - at 08/12/2022 05:55PM

We've identified more details for our continuing investigation to identify root cause for customers.gitlab.com intermittent responsiveness. We're working to identify root cause and solutions. Intermittent service disruption still may continue as we continue investigating.

over 1 year ago - at 08/12/2022 06:09PM

We're working to apply an intermediate solution for the recent service disruption on customers.gitlab.com as we continue investigating. We expect a brief ~10 minutes downtime while we apply the change.

over 1 year ago - at 08/12/2022 06:23PM

We're in the process of testing our intermediate solution in staging and will deploy it to customers.gitlab.com as soon as possible. We expect a brief ~10 minutes downtime when we apply the change in production. Intermittent downtime has subsided but it still present.

over 1 year ago - at 08/12/2022 06:38PM

We're still testing a solution in customer.gitlab.com staging environment. Once verified successful we will deploy it to customers.gitlab.com production as soon as possible. A scheduled maintenance for customers.gitlab.com production will be created when performed.

over 1 year ago - at 08/12/2022 06:53PM

We're still testing this solution in customer.gitlab.com staging environment now. Stability has returned but we could continue to see intermittent issues until our solution is deployed to production. We will create a maintenance issue for it's deployment to production.

over 1 year ago - at 08/12/2022 07:05PM

We're begun deployment of this solution in customer.gitlab.com staging environment now. Stability has returned but we could continue to see intermittent issues until our solution is deployed to production. We will create a maintenance issue for it's deployment to production.

over 1 year ago - at 08/12/2022 07:17PM

We've deployed this solution in customer.gitlab.com staging environment successfully. Production stability may be intermittent until deployed to production. We will create a maintenance issue for it's deployment to production. We expect ~10 minutes of production downtime.

over 1 year ago - at 08/12/2022 07:30PM

We're now working to deploy this solution for customers.gitlab.com next. Production stability may be intermittent until deployed to production. We will create a maintenance issue for it's deployment to production. We expect ~10 minutes of production downtime.

over 1 year ago - at 08/12/2022 07:41PM

We're now working to deploy this solution for customers.gitlab.com next. Production stability remains stable but may be intermittent until this solution is deployed to production. We're working to deploy this as soon as possible. We expect ~10 minutes of production downtime.

over 1 year ago - at 08/12/2022 07:57PM

We're in process of deploying this solution for the customers.gitlab.com production instance. We expect ~10 minutes of production downtime. Once completed we will begin monitoring it's success toward resolution.

over 1 year ago - at 08/12/2022 08:08PM

We've successfully deployed this solution for the customers.gitlab.com production instance. Now we are monitoring that this solution allows customers.gitlab.com to remain stable as expected.

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