Outage in Gorgias

Delays on SMS Delivery for North America numbers

Resolved Minor

November 28, 2022 - Started over 3 years ago - Lasted about 24 hours
Official incident page

Incident Report

Currently we are facing minor delays on SMS delivery for US numbers due to a Twilio minor outage on North America numbers. This may concerns: - SMS Delivery Delays from Twilio short code Numbers to US Carriers - SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/29/2022 09:20AM

This incident has been resolved.

MONITORING over 3 years ago - at 11/28/2022 05:16PM

We are monitoring the incident state from Twilio status page: https://status.twilio.com/

IDENTIFIED over 3 years ago - at 11/28/2022 01:28PM

Twilio explains the issue by the increase of the traffic during BFCM period. Customers may experience intermittent SMS and MMS delivery delays.

INVESTIGATING over 3 years ago - at 11/28/2022 09:37AM

Currently we are facing minor delays on SMS delivery for US numbers due to a Twilio minor outage on North America numbers.
This may concerns:
- SMS Delivery Delays from Twilio short code Numbers to US Carriers
- SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers

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