Outage in Gorgias
Messages are being sent with a huge delay and phone calls are not coming in.
Resolved MajorIncident Report
Messages are being sent with a huge delay (several minutes) because of latency induced by the fact that a service used during the message sending process is down. We're releasing a hotfix ASAP to stop using this service temporarily. No messages will be lost, everything will be sent with a delay.
Phone calls are not coming in right now but will resume normal functionality at the same time the fix above is released.
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Latest Updates ( sorted recent to last )
IDENTIFIED
over 4 years ago - at 12/15/2021 04:32PM
The service mentioned above resume normal operations, we're now processing the backlog of messages to send. Phone calls are still unavailable in the meantime.
IDENTIFIED
over 4 years ago - at 12/15/2021 03:57PM
We believe this incident is related to an ongoing outage with Amazon Web Services, as multiple major websites are reporting issues too.
IDENTIFIED
over 4 years ago - at 12/15/2021 03:51PM
Messages are being sent with a huge delay (several minutes) because of latency induced by the fact that a service used during the message sending process is down. We're releasing a hotfix ASAP to stop using this service temporarily. No messages will be lost, everything will be sent with a delay.
Phone calls are not coming in right now but will resume normal functionality at the same time the fix above is released.
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