Outage in Grafana

Issue with querying and writing metrics in the AWS US East - prod-us-east-0

Resolved Minor
September 06, 2023 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

As of 12:30 AM UTC, we were alerted to an issue with querying and writing metrics in the US-EAST-2 region. This is related to an underlying AWS incident that is impacting all services. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Components affected
Grafana US-EAST: Ingestion Grafana US-EAST: Querying
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/06/2023 06:18AM

We continue to observe a continued period of recovery. At this time, we are considering this issue resolved.

MONITORING 8 months ago - at 09/06/2023 03:43AM

As of 03:40 UTC, we have observed marked improvement with querying and writing metrics in the AWS US East - prod-us-east-0 region. Customers should no longer experience this issue. We will continue to monitor and provide updates.

INVESTIGATING 8 months ago - at 09/06/2023 03:35AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/06/2023 03:25AM

As of 12:30 AM UTC, we were alerted to an issue with querying and writing metrics in the US-EAST-2 region. This is related to an underlying AWS incident that is impacting all services.

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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