Outage in HelpDesk

Issues with processing ticket counters

Resolved Minor
December 11, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating the issue. Some of the tickets may not be visible in specific segments.
Components affected
HelpDesk Agent app
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/11/2023 03:41PM

This incident has been resolved.

MONITORING 5 months ago - at 12/11/2023 02:20PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 12/11/2023 02:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 12/11/2023 01:54PM

We are currently investigating the issue. Some of the tickets may not be visible in specific segments.

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