Outage in Hotjar

Recording Highlights cannot be created

Resolved Minor
May 23, 2022 - Started almost 2 years ago - Lasted 24 minutes
Official incident page

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Outage Details

We're currently investigating an issue where users are not able to create Highlights through Recordings. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/23/2022 10:38AM

We’ve deployed a fix for users who couldn't create Recording Highlights - we'll monitor carefully to make sure this is working well, and mark the incident as resolved once we're sure. Thanks for your patience!

IDENTIFIED almost 2 years ago - at 05/23/2022 10:15AM

We’ve identified the issue and our engineers are working to resolve it. Thanks for your patience!

INVESTIGATING almost 2 years ago - at 05/23/2022 10:14AM

We're currently investigating an issue where users are not able to create Highlights through Recordings.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

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