Outage in iAdvize (HA)

Video conversations are no longer displayed on the desk

Resolved Major
July 06, 2022 - Started almost 2 years ago - Lasted 4 minutes
Official incident page

Need to monitor iAdvize (HA) outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including iAdvize (HA), and never miss an outage again.
Start Free Trial

Outage Details

We have identified a problem on the Video channel. Once the conversation is started on the visitor's side, it is not correctly displayed in the desk. We are currently investigating the problem.
Components affected
iAdvize (HA) Video iAdvize (HA) Conversation views
Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 07/06/2022 01:50PM

We have identified a problem on the Video channel.
Once the conversation is started on the visitor's side, it is not correctly displayed in the desk. We are currently investigating the problem.

Latest iAdvize (HA) outages

P0 - Access disruption - Conversation panel not available - 9 days ago
P2 - Bot conversations with Copilot leading to technical error responses - 22 days ago
P0 - Service disruption - Impossible to start new conversations & errors on the conversation panel - 2 months ago
P2 - Update delay on sales & presence statistics - 2 months ago
Impossible to receive new Facebook Messenger conversations - 4 months ago

The easiest way to monitor iAdvize (HA) and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE