Outage in ID.me

Service Degradation

Resolved Minor
April 17, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating a possible service degradation that might affect platform performance. Status updates will be provided as soon as they are available.
Components affected
ID.me NIST 800-63-3 Policies ID.me NIST 800-63-2 Policies ID.me Document Verification ID.me KBA-replacement Policies
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/18/2023 02:23AM

This incident has been resolved

IDENTIFIED about 2 years ago - at 04/18/2023 01:42AM

We have identified the issue causing the service degradation and continue to work on a fix. Status updates will be provided as soon as they are available.

IDENTIFIED about 2 years ago - at 04/18/2023 12:58AM

We have identified the issue causing the service degradation and continue to work on a fix.. Status updates will be provided as soon as they are available.

IDENTIFIED about 2 years ago - at 04/18/2023 12:25AM

We have identified the issue causing the service degradation and are working on a fix. Status updates will be provided as soon as they are available.

INVESTIGATING about 2 years ago - at 04/18/2023 12:02AM

We are investigating a possible service degradation that might affect platform performance.

MONITORING about 2 years ago - at 04/17/2023 11:31PM

We are investigating a possible service degradation that might affect platform performance. Status updates will be provided as soon as they are available.

Latest ID.me outages

Broad Google Cloud outage impacting ID.me - 3 days ago
Platform Outage - about 2 months ago
Service Provider Processing Delays - 2 months ago
Service Degradation - 3 months ago
Platform Service Partial Outage - 3 months ago

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