Outage in InSided

[US Communities] - Inaccuracies in the Engagement Dashboard data

Resolved Minor
October 19, 2023 - Started 7 months ago - Lasted 5 days
Official incident page

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Outage Details

We are currently investigating an issue with the Salesforce Engagement Dashboards where it no longer seems to be displaying the correct number of active customers. This issue seems to be affecting US communities only, we will update here when we have further information on this.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/24/2023 02:27PM

This issue has been resolved and all affected dashboards should be showing the correct data.

MONITORING 6 months ago - at 10/24/2023 12:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 10/23/2023 07:14AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 10/19/2023 12:57PM

We are currently investigating an issue with the Salesforce Engagement Dashboards where it no longer seems to be displaying the correct number of active customers. This issue seems to be affecting US communities only, we will update here when we have further information on this.

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