US Intermittent outages

Our team worked swiftly to mitigate the impact, and we are pleased to confirm that the incident is now resolved.

Incident Overview: A large scale DDoS attack temporarily disrupted our services, causing intermittent downtime and degraded performance for some users. We apologize for any inconvenience this may have caused. We can confirm that 100% of all customer data is safe, the impact was limited to some slowness & time outs in page loading.

Resolution: Our security and engineering teams successfully mitigated the attack, restoring normal service operations within 15 minutes when all systems were back to functioning as expected.

Preventive Measures: We are conducting a thorough investigation into the root cause of the attack to strengthen our defenses and mitigate future incidents. Additionally, we continuously monitor our network for any signs of suspicious activity to safeguard your data and ensure uninterrupted service.

We greatly appreciate your patience and understanding throughout this incident. If you have any further questions or concerns, please don't hesitate to contact our support team at ccsupport@gainsight.com

The issue has subsided and we are continuing to monitor things

The issue has been identified, the platform is returning to normal and we are monitoring things closely.

We are currently investigating this issue with the highest priority