Outage in InSided

Analytics Export functionality not working

Resolved Major
March 19, 2024 - Started about 1 month ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently investigating an ongoing issue that is preventing the Analytics > Export functionality from working.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2024 09:14PM

A fix has been deployed for this issue and the analytics export functionality is back up and running. If you still have any issues using the exports please reach out to us at ccsupport@gainsight.com.

IDENTIFIED about 1 month ago - at 03/19/2024 02:45PM

We have identified the root cause of the issue. A fix is being prepared for this.

INVESTIGATING about 1 month ago - at 03/19/2024 09:43AM

We are currently investigating an ongoing issue that is preventing the Analytics > Export functionality from working.

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