Outage in Instaclustr

SSO failing for users with mixed case email addresses

Resolved Minor
November 14, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Need to monitor Instaclustr outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Instaclustr, and never miss an outage again.
Start Free Trial

Outage Details

SAML SSO login to the console is currently not working for users with mixed capitalisation in their email addresses. The root cause of the issue has been identified and the fix is being tested.
Components affected
Instaclustr Management Console
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/15/2022 02:59AM

Console access issues for SAML SSO users with email addresses using mixed capitalisation has been resolved

IDENTIFIED over 1 year ago - at 11/14/2022 11:24PM

SAML SSO login to the console is currently not working for users with mixed capitalisation in their email addresses. The root cause of the issue has been identified and the fix is being tested.

Start monitoring Instaclustr and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime